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MagtiCom customer care offices are available at 88 outlets in Public Service halls in Georgia. [7] MagtiCom offers a 24-hour hotline service 7 days a week. Calling the service is toll-free for MagtiCom customers. Web-chat is also available to provide customers with online help/information.
In Canada and the United States, the telephone number 711 is used for the Telecommunications Relay Service. In the U.S., every phone company is required to connect persons who dial 711 to a TRS call center from a working number. [11] In July 2007, the Federal Communications Commission ruled that the 711 requirement extended to VOIP telephony. [12]
The current dialling plan is in force since 4 June 2011 when a wide-ranging reform took place. Specifically, area codes were updated to start with 2 or 3, mobile numbers came to begin with the digit 5, and some geographical numbers were padded with an additional digit 2 or 3 immediately after the area code to the total number of digits equalling 9.
"Large companies like Amazon are able to staff their customer service 24/7, but most companies are not," points out Boonin. The fact that median response time is listed in hours, rather than ...