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Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]
Churn rate (also known as attrition rate, turnover, customer turnover, or customer defection) [1] [2] [3] is a measure of the proportion of individuals or items moving out of a group over a specific period.
Constructability review is a process of reviewing design documents, construction drawings, specifications, and other construction documentation intended for use by a builder to construct the project. The purpose of a constructability review is to eliminate design errors, omissions, and coordination issues prior to bidding the documents so that ...
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Some design–build firms employ professionals from both the design and construction sector. Where the design–builder is a general contractor, the designers are typically retained directly by the contractor. Partnership or a joint venture between a design firm and a construction firm may be created on a long-term basis or for one project only.
Customer needs and expectations must be reduced to measurable quantities like length, or smoothness, or roundness and a standard must be specified for each. These become the requirements for a product and the organization must inspect, or measure what comes out of the production process against those standards to determine whether the product ...
A Allocation of costs is the transfer of costs from one cost item to one or more other cost items. Allowance - a value in an estimate to cover the cost of known but not yet fully defined work. As-sold estimate - the estimate which matches the agreed items and price for the project scope. B Basis of estimate (BOE) - a document which describes the scope basis, pricing basis, methods ...
A customer's trust in a firm leads to that individual thinking that the firm will provide quality service, which results in the firm gaining a loyal customer. [15] Even in the case of service failures, which decrease customer trust, firms can provide recovery efforts to increase trust and re-gain loyalty. [13] Customer switching Behavior