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An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
RAG, RAGS – Game file, a game playable in the RAGS game-engine, a free program which both allows people to create games, and play games, games created have the format "RAG game file" RCT – Used for templates and save files in RollerCoaster Tycoon games; REP – used by Blizzard Entertainment for scenario replays in StarCraft
Download as PDF; Printable version; In other projects Wikidata item; Appearance. move to sidebar hide. This is a list of ... SLA (1968) SLO
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
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A call's SLA can be generated from its metadata, such as the customer, department, site, inventory item, or problem profile associated with the call. Each SLA incorporates a "response time" and "fix time" related to the call. Triggers are programmed based on the response time and fix time to ensure the SLA is not violated. For instance, if a ...
Mort Sourcebook is a supplement which details the city of Mort which holds the headquarters of SLA Industries, and some of the contracts (BPNs) found in the city intended for most Operative squads. [ 1 ]