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Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address. To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
This is why it's important to keep these recovery options up to date. Please review your account settings and recovery methods from time to time, and especially prior to changing phone numbers or other email addresses, to help ensure you can always access your account!
Sign in and go to the AOL Account security page.; Under "2-Step Verification," click Turn on.; Click Security Key.; Follow the onscreen steps to add your Security Key. Add additional recovery methods in case your Security Key is lost.
Account recovery typically bypasses mobile-phone two-factor authentication. [2] [failed verification] Modern smartphones are used both for receiving email and SMS. So if the phone is lost or stolen and is not protected by a password or biometric, all accounts for which the email is the key can be hacked as the phone can receive the second factor.
Use Authenticator to take a screenshot of the QR code: Click the QR code button at the top-right of Authenticator. Position your pointer before the top-left corner of the QR code from "Step 2" of the 2FA setup page. Hold down the mouse button, move the pointer to after the bottom-right of the QR code, and then release the mouse button.
Two-factor authentication is a 'strong authentication' method, as it adds another layer of security to the password reset process. In most cases this consists of Preference Based Authentication plus a second form of physical authentication (using something the user possesses, i.e. Smartcards, USB tokens, etc.).
Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page.