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The World Health Organization, [27] the United States' Agency for Healthcare Research and Quality [28] and United Kingdom's National Health Service [29] [30] recognize the issue of blame culture in healthcare organizations, and recommends to promote a no-blame culture, or just culture, in order to increase patients' safety, which is the ...
Researchers have found out that 13% of missed workdays are because of workplace violence and how it could affect the quality of care that the patients are getting. [23] Another major effect of the abuse is that the nurses are getting very burnt out. Burnout occurs by being mentally exhausted and detached with negative attitudes towards work. [24]
Unrestricted public access to all areas in government hospitals, coupled with lack of security, surveillance and mob-preventing-drills increase the risk of violence. [1] The decreased civic responsibility showed by the public and the negative image of doctors portrayed in the media are also some factors that result in violence against doctors.
Studies suggest that social support can buffer the negative effects of workplace incivility. Individuals who felt emotionally and organizationally socially supported reported fewer negative consequences (less depression and job stress, and higher in job and life satisfaction) of workplace incivility compared to those who felt less supported. [ 4 ]
Negative emotions at work can be formed by "work overload, lack of rewards, and social relations which appear to be the most stressful work-related factors". [17] "Cynicism is a negative effective reaction to the organization. Cynics feel contempt, distress, shame, and even disgust when they reflect upon their organizations" (Abraham, 1999).
Tangirala and Ramanujam (2008) conducted research on nurses in Midwestern hospitals to study employee silence in health care. With lives at stake every day, the notion of employee silence in such an industry is a particularly devastating one due to its potential implications.
Cultural competence is a practice of values and attitudes that aims to optimize the healthcare experience of patients with cross cultural backgrounds. [6] Essential elements that enable organizations to become culturally competent include valuing diversity, having the capacity for cultural self-assessment, being conscious of the dynamics inherent when cultures interact, having ...
[7] [8] For the healthcare worker however, psychological damage such as post-traumatic stress can result, [4] in addition to a decrease in job motivation. [7] Aggression also harms patient care. Rude remarks from patients or their family members can distract healthcare professionals and cause them to make mistakes during a medical procedure. [9]