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Broadvoice's b-hive virtual call center platform combines UCaaS, Contact Center, Cloud PBX and communication tools. [7] The platforms allow users to review and manage call flows through real-time analytics, call routing, call recording, auto attendants, conference call setup, manager users and the added ability to use the Android and iPhone application to make and receive calls.
The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the delivery of voice and other communication services, such as fax, SMS, and voice messaging, over the Internet, in contrast to the traditional public switched telephone network (PSTN), commonly known as plain old telephone service (POTS).
One difference between a Plain Old Telephone Service (POTS), and Voice Over IP is the way they are registered for 9-1-1 Emergency Services. With POTS, the telephone number is forever associated with a single address and that address is registered with the appropriate regional 9-1-1 database.
Federated VoIP is a form of packetized voice telephony that uses voice over IP between autonomous domains in the public Internet without the deployment of central virtual exchange points or switching centers for traffic routing.
An Internet telephony service provider (ITSP) offers digital telecommunications services based on Voice over Internet Protocol (VoIP) that are provisioned via the Internet. ITSPs provide services to end-users directly or as whole-sale suppliers to other ITSPs.
Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...
Web-based VoIP is the integration of voice over IP technologies into the facilities and methodologies of the World-Wide Web. It enables digital communication sessions between Web users or between users of traditional telecommunication services.
Download QR code; Print/export ... This category is for pages related to voice over IP services. Subcategories. This category has only the following subcategory ...
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