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If employee silence does occur, communication suffers, and as a result harms the overall functioning of the organization. In his article “Get Talking”, author Chris Penttila says, “employee silence is killing innovation and perpetuating poorly planned projects that lead to defective products, low morale and a damaged bottom line”. [6]
Silence becomes employee deviance when "an employee intentionally or unintentionally withholds any kind of information that might be useful to the organization". [9] The problem occurs if an employee fails to disclose important information, which detrimentally affects the effectiveness of the organization due to poor communication.
Along this line, it is important to examine the role of helping behaviors, team-building exercises, job resources, job security, and work support. The emerging field of positive psychology also helps to creatively manage organizational behaviors and to increase productivity in the workplace through applying positive organizational forces. [ 5 ]
Long used by the military as a "mission-critical" measure of the psychological readiness of troops, high morale has been shown to be a powerful driver of performance in all organizations. Extensive research demonstrates its benefits in productivity , profitability, customer satisfaction and worker health. [ 1 ]
The track of scientific research around employee recognition and motivation was constructed on the foundation of early theories of behavioral science and psychology. [3] The earliest scientific papers on employee recognition have tended to draw upon a combination of needs-based motivation (for example, Hertzberg 1966; Maslow 1943) theories and reinforcement theory (Mainly Pavlov 1902; B.F ...
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There are three processes of attitude change as defined by Harvard psychologist Herbert Kelman in a 1958 paper published in the Journal of Conflict Resolution. [1] The purpose of defining these processes was to help determine the effects of social influence: for example, to separate public conformity (behavior) from private acceptance (personal belief).
Workplace strategies tend to be developed by specialist workplace consultants or the service may provided from within an architectural practice. Savage notes that: [1] "The successful implementation of a workplace strategy requires an interdisciplinary team, internal and external to the organization ...