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Last year, consumers filed 1.1 million complaints with the Better Business Bureau (BBB) against North American businesses, a 10% increase over 2009. "The complaints filed with BBB are not only a ...
Alabama Telephone Company; All American Direct; American Cable and Radio Corporation; Ameritech; Andrew Corporation; AT&T Communications (1984–2010) AT&T Corporation; Atlantic and Pacific Telegraph Company; AT&T Broadband; Automatic Electric
Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
When comparing companies that have different ratings, it's important to read the complaints listed on the business' BBB profile, McGovern said. "A lot of times when a rating falls, it is because ...
The Better Business Bureau (BBB) is an American private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, [2] consisting of 92 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.
The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.
Du Boff, Richard B. "Business Demand and the Development of the Telegraph in the United States, 1844-1860" Business History Review, 54#4 (1980); pp. 459–479 online; Du Boff, Richard B. "The Telegraph in Nineteenth-Century America: Technology and Monopoly" Comparative Studies in Society and History, 26#4 (1984), pp. 571–586. Gabler, Edwin.
Rick Walz is the President and CEO of the Better Business Bureau serving Northern Indiana, which serves 23 counties. Contact the BBB at 800-552-4631 or visit www.bbb.org .