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Wizz Air, stylized as W!ZZ, is a Hungarian ultra low-cost carrier group headquartered in Budapest. The company includes subsidiaries Wizz Air Hungary, Wizz Air Malta, Wizz Air Abu Dhabi, and Wizz Air UK. The airlines serve numerous cities across Europe, as well as some destinations in North Africa, the Middle East, and South and Central Asia.
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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
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