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Before you write that email or make that call to the customer relations office, let’s save you the trouble. Here is a list of 20 companies that offer the worst customer service as per their ACSI (American Customer Satisfaction Index) scores. 20. Bank of America – 76
Comcast, the television provdider, was voted as the worst rated company for customer service in the United States in 2020, receiving the largest share of negative responses (44 percent).
Businesses lose a positive image for a variety of reasons: bad customer service, shoddy merchandise, mistreatment of employees, or company scandals.
The company’s ACSI score of 59 for its internet service is among the worst of any company in any industry. In the customer service poll commissioned with Zogby, nearly 43% of...
This article discusses seven companies known for having the worst customer service and what they did wrong. What Does Bad Customer Service Mean? Before discussing what company has the worst customer service globally, let us see what lousy customer service means.
Learn how to improve your customer service with contact center software and study examples of the best and worst companies for customer service.
Bank of America, Wells Fargo and Citigroup — three of the largest banks in the country — received some of the worst customer service ratings in the nation. For banks, the many fees...
Bank of America, Wells Fargo and Citigroup — three of the largest banks in the country — received some of the worst customer service ratings in the nation. For banks, the many fees...
Companies that often provide bad customer service are those that prioritize cost-cutting over quality, lack proper staff training, have inefficient communication channels, or simply don't prioritize customer satisfaction.
Utilities, airlines, and cable companies are among the worst lead, according to the latest results from the American Consumer Satisfaction Index. Limited competition and the fact that many...