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Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.
As a result, performance issues can be eliminated more efficiently. These improved capabilities lead to higher quality Dev deliverables and, thus, support Ops as well. PMW also implies an integration of the three perspectives System Lifecycle, System Architecture and IT-Governance. PMW activities have to be allocated to organizational units.
During the 1960s there was a push for job enrichment. This grew out of the sociotechnical systems approach to work, which was pioneered by the Tavistock Institute. [1] This system is characterized by the open systems model and self-directed work team, which are also key to the success of a high performance organization.
The balanced scorecard was initially proposed as a general purpose performance management system. [4] Subsequently, it was promoted specifically as an approach to strategic performance management. [5] The balanced scorecard has more recently become a key component of structured approaches to corporate strategic management. [6]
Performance is an abstract concept and must be represented by concrete, measurable goals or objectives. For example, baseball athlete performance is abstract as it covers many different types of activities. Batting average is a concrete measure of a particular performance attribute for a particular game role, batting, for the game of baseball.
In IT operations, software performance management is the subset of tools and processes in IT Operations which deals with the collection, monitoring, and analysis of performance metrics. These metrics can indicate to IT staff whether a system component is up and running (available), or that the component is behaving in an abnormal way that would ...
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