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Its premise is to capture, structure, and reuse technical support knowledge. Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management. The Consortium for Service Innovation was founded in Seattle in 1992 by Symbologic.
Informal knowledge protection methods refer to the use of informal mechanisms such as human resource management practices or secrecy to protect knowledge assets. There is notable amount of knowledge that cannot be protected by formal methods, and for which more informal protection might be the most efficient option.
With knowledge management products, the knowledge was primarily meant for humans, for example to serve as a repository of manuals, procedures, policies, best practices, reusable designs and code, etc. In both cases the distinctions between the uses and kinds of systems were ill-defined.
ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.
Despite these various studies, knowledge management literature and practice are lacking research on how decision-making styles influence the processes of knowledge management on organizational performance. [11] Decision-making is a solid part of the problem solving process.
The Software Engineering Body of Knowledge (SWEBOK (/ ˈ s w iː ˌ b ɒ k / SWEE-bok)) refers to the collective knowledge, skills, techniques, methodologies, best practices, and experiences accumulated within the field of software engineering over time.
The knowledge in organizations is more complicated. Except from formal and informal documents, Davenport & Prusak’s (1998) also introduced routines, processes, practices and norms. It may therefore be clear that organizational knowledge is much more than a sum of all the individual knowledge (see Bhatt, 2000a).
Knowledge management systems (software) include a range of about 1,500 or more different approaches to collect and contain information to then build knowledge that can be searched through specialised search tools. These include concept building tools and/or visual search tools that present information in a connected manner not originally ...
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