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In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
Outbound (termination) rates vary from provider to provider and can often depend on the type of number being called as well as the geographical destination. For example, since European cell phones have "calling party pays" billing , calling a London cell number can cost over US$0.20/minute, while calling a London landline can cost under US$0.01 ...
Call to Action, the implementation of outbound telemarketing to "activate" or elicit an action or response from prospects (i.e., entice prospects to visit a client's website). Appointment Setting , utilizing inbound or outbound telemarketing to create face-to-face or telephone appointments for sales purposes.
IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems. [ 1 ] IVR systems can be used to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and ...
A form of toll-free telephone service in North America was the Zenith number, published in distant cities from where a company expected or desired frequent customer calls. Published as "Zenith" and a four- or five-digit number, these collect calls required operator assistance. The subscriber of the service was charged for the call.
The calls managed by a number of Philippine call centers can be categorized into one of two types: outbound calls and inbound calls. Outbound calls include advisories, sales verification, customer services, surveys, collections and telemarketing. Inbound calls include account inquiries, verification, technical support, sales and various ...
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The PBX may use this information to route the call directly to a telephone extension within the organization without the need for an operator or attendant. The service provides inbound telephone service for many telephone numbers, often requiring far fewer physical telecommunication circuits to satisfy the demand for concurrent usage than the ...
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