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Subordinate groups may not be able to articulate their thoughts clearly to the dominant group, further complicating the translation process and resulting in misinterpretation. [1] Muted group theory also applies to marginalized groups whose voices may be disregarded by the dominant group. Essentially speaking, language in its derivatives and ...
Business communication. Business communication is the act of information being exchanged between two-parties or more for the purpose, functions, goals, or commercial activities of an organization. [1] Communication in business can be internal which is employee-to-superior or peer-to-peer, overall it is organizational communication.
Selective exposure theory. Selective exposure is a theory within the practice of psychology, often used in media and communication research, that historically refers to individuals' tendency to favor information which reinforces their pre-existing views while avoiding contradictory information. Selective exposure has also been known and defined ...
Expectancy violations theory (EVT) is a theory of communication that analyzes how individuals respond to unanticipated violations of social norms and expectations. [1] The theory was proposed by Judee K. Burgoon in the late 1970s and continued through the 1980s and 1990s as "nonverbal expectancy violations theory", based on Burgoon's research studying proxemics.
Lastly, the dominant group creates fears and suspicions that the subordinate race has plans on the prerogatives of the dominant class. Blumer continued his argument saying that the treatment of individuals in another group is less about the individuals themselves and more about the placement of the group the person is a part of.
Confirmation bias (also confirmatory bias, myside bias, [a] or congeniality bias[2]) is the tendency to search for, interpret, favor, and recall information in a way that confirms or supports one's prior beliefs or values. [3] People display this bias when they select information that supports their views, ignoring contrary information, or when ...
A cognitive bias is a systematic pattern of deviation from norm or rationality in judgment. [1] Individuals create their own "subjective reality" from their perception of the input. An individual's construction of reality, not the objective input, may dictate their behavior in the world. Thus, cognitive biases may sometimes lead to perceptual ...
Servicescape is a model developed by Booms and Bitner [1] to emphasize the impact of the physical environment in which a service process takes place. The aim of the servicescapes model is to explain behavior of people within the service environment with a view to designing environments that does not accomplish organisational goals in terms of achieving desired behavioural responses.