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  2. Performance appraisal - Wikipedia

    en.wikipedia.org/wiki/Performance_appraisal

    A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to "PA", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated. This is done after employees are trained about ...

  3. Employee handbook - Wikipedia

    en.wikipedia.org/wiki/Employee_handbook

    An employee handbook, sometimes also known as an employee manual, staff handbook, or company policy manual, is a book given to employees by an employer. The employee handbook can be used to bring together employment and job-related information which employees need to know. It typically has three types of content: [1]

  4. Realistic job preview - Wikipedia

    en.wikipedia.org/wiki/Realistic_Job_Preview

    At the heart of realistic job previews are the employee exchange or psychological contract between employer and employee. [2] By being hired after use of the RJP, the employee enters the contract aware of what the organization will provide to them (pay, hours, schedule flexibility, culture, etc.) as well as what will be expected from them (late hours, stress, customer interaction, high urgency ...

  5. Remote work has significantly shifted employee expectations - AOL

    www.aol.com/news/remote-significantly-shifted...

    An expert on remote work says employers need to create environments that are enticing to workers for hybrid models.

  6. Bosses and employees have wildly different expectations about ...

    www.aol.com/finance/bosses-employees-wildly...

    Business leaders think AI will make them 50% more productive than employees do. Skip to main content. 24/7 Help. For premium support please call: 800-290-4726 more ways to reach us ...

  7. Job performance - Wikipedia

    en.wikipedia.org/wiki/Job_performance

    When the employee performs this sales job well, he is able to move more merchandise. However, certain factors other than employees' behavior influence revenue generated. For example, sales might slump due to economic conditions, changes in customer preferences, production bottlenecks, etc.

  8. Business performance management - Wikipedia

    en.wikipedia.org/wiki/Business_performance...

    Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.

  9. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    Sample expectations item Sample perceptions item Reliability: When excellent telephone companies promise to do something by a certain time, they do so XYZ company provides its services at the promised time Assurance: The behaviour of employees in excellent banks will instill confidence in customers The behaviour of employees in the XYZ bank ...

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