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The US and India are the only countries that have all Dell's business functions and provide support globally: research and development, manufacturing, finance, analysis, and customer care. [207] Dell was recognized as "India's Most Desired Brand in 2023", [208] as per TRA's Most Desired Brands report 2023.
However, the call center operation for the OptiPlex desktops and Latitude laptops was moved back to the United States. Dell moved its customer services and technical support centre to Bangalore in India in 2001, and set their second site in Hyderabad in 2003.
A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu
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Dell EMC (EMC Corporation until 2016) is an American multinational corporation headquartered in Hopkinton, Massachusetts, [2] and Round Rock, Texas, and is a subsidiary of Dell Technologies. Dell EMC sells data storage , information security , virtualization , analytics, cloud computing and other products and services that enable organizations ...