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While Remote Assistance establishes a Remote Desktop Protocol (RDP) connection to the end user's computer (requires TCP port 3389 to be opened on the client machine and the firewall/NAT/router behind which the machine is), Quick Assist is cloud-based and requires one outbound connection from the helper's PC to the cloud service/Microsoft server ...
Remote Desktop Services (RDS), known as Terminal Services in Windows Server 2008 and earlier, [1] is one of the components of Microsoft Windows that allow a user to initiate and control an interactive session [2] on a remote computer or virtual machine over a network connection.
Microsoft Remote Desktop, also called Remote Desktop, is a modern client for RDS released in September 2012. Compared to the older Remote Desktop Connection, the program offers a touch-friendly interface. [8] It allows users to connect to remote PCs, RemoteApp programs, session-based desktops, and virtual desktops. [9]
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Multiple monitor support for allowing one session to use multiple monitors on the client (disables desktop composition) Release 7.1 of RDP in 2010 introduced the following feature: RemoteFX: RemoteFX provides virtualized GPU support and host-side encoding; it ships as part of Windows Server 2008 R2 SP1.
Most remote access software can be used for "headless computers": instead of each computer having its own monitor, keyboard, and mouse, or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education.
Remote Desktop Connection: Client implementation of the Remote Desktop Protocol; allows a user to securely connect to a computer running Terminal Services (Remote Desktop on Windows XP and Server 2003) and interact with a full desktop environment on that machine, including support for remoting of printers, audio, and drives.
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