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2. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

3. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million. [18] In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers. [19]

4. Noble Systems Corporation - Wikipedia

   en.wikipedia.org/wiki/Noble_Systems_Corporation

   The flagship Noble Enterprise Solution suite consisted of hardware and software components for computer telephony and contact center management applications. Noble Systems provided products for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, and resource management.

5. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   For the best level of CRM operation in a B2B environment, the software must be personalized and delivered at individual levels. [52] The main differences between business-to-consumer (B2C) and business-to-business CRM systems concern aspects like sizing of contact databases and length of relationships. [53]

6. Alvaria - Wikipedia

   en.wikipedia.org/wiki/Alvaria

   Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts .

7. Cisco Webex - Wikipedia

   en.wikipedia.org/wiki/Cisco_WebEx

   Webex by Cisco is an American company that develops and sells web conferencing, videoconferencing and contact center as a service applications. [1] It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2]