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2. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

3. Verint Systems - Wikipedia

   en.wikipedia.org/wiki/Verint_Systems

   Verint Systems Inc. is a Melville, New York–based technology company that sells products and services for customer experience (CX) automation. [2] The company offers an open platform, applications, and bots that incorporate artificial intelligence (AI), advanced analytics, large language models, and automated workflows to analyze business intelligence from customer interactions in the ...

4. Deft (company) - Wikipedia

   en.wikipedia.org/wiki/Deft_(company)

   Deft, a Summit company (formerly known as ServerCentral) is an IT infrastructure provider of colocation, cloud infrastructure, IaaS, DRaaS, network connectivity, managed storage, and managed services in data centers across North America, Europe, Australia, and Asia.

5. Ixia Helps Contact Centers Improve Customer Service With ...

   www.aol.com/news/2013-05-14-ixia-helps-contact...

   The Chariot Contact Center solution's fast, easy-to-use testing validates the reliability of contact center networks and mitigates current infrastructure concerns. The resulting actionable ...

6. Interactive Intelligence - Wikipedia

   en.wikipedia.org/wiki/Interactive_Intelligence

   Interactive Intelligence headquarters in Indianapolis, Indiana. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.

7. Interactive Intelligence Positioned in Leaders Quadrant of ...

   www.aol.com/2013/07/18/interactive-intelligence...

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