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2. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data ...

4. Medallia - Wikipedia

   en.wikipedia.org/wiki/Medallia

   As part of a customer experience management (CX or employee engagement) program, Medallia's cloud-based customer experience software platform captures voice of the customer feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and provides action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, Net Promoter ...

5. NICE Ltd. - Wikipedia

   en.wikipedia.org/wiki/NICE_Ltd.

   NICE specializes in AI and customer experience software, or CX as it is often abbreviated to. After inContact became part of the company's product portfolio in 2016, it allowed the company to expand its contact center as a service (CCaaS) offering.

6. RightNow Technologies - Wikipedia

   en.wikipedia.org/wiki/RightNow_Technologies

   Oracle RightNow is an American customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. [1] It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal.

7. Customer interaction management - Wikipedia

   en.wikipedia.org/wiki/Customer_interaction...

   Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. [1] Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation.