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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. ... The DOT data captures other complaints as well, such ...
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Complaints from airline passengers, which soared in 2020, are up by over 500 percent, according to a new report. DOT cracks down on airlines withholding refunds for canceled flights Skip to main ...
During the disruption, passengers had filed more than 5,000 complaints about Delta with the Department of Transportation. [35] [36] Secretary of Transportation Pete Buttigieg stating that "All airline passengers have the right to be treated fairly, and I will make sure that right is upheld". [37]
The U.S. Department of Transportation fined Southwest Airlines a $140 million civil penalty for major flight disruptions that occurred during the 2022 holidays.
The U.S. Department of Transportation Office of Inspector General (DOT OIG) is one of the Inspector General offices created by the Inspector General Act of 1978.The Inspector General for the Department of Transportation, like the Inspectors General of other federal departments and agencies, is charged with monitoring and auditing department programs to combat waste, fraud, and abuse.
A Department of Transportation investigation of complaints made between 2019 and 2023 found American Airlines unsafely assisted passengers, sometimes resulting in injuries, and didn’t help ...