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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

3. Oracle CRM - Wikipedia

   en.wikipedia.org/wiki/Oracle_CRM

   Oracle CRM is a customer relationship management system created by Oracle Corporation. [1] It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support. [1] [2]

4. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).

5. Comparison of CRM systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_CRM_systems

   Customer relationship management (CRM) References This page was last edited on 5 November 2024, at 17:46 (UTC). Text is available under the Creative ...

6. Customer relations management - Wikipedia

   en.wikipedia.org/?title=Customer_relations...

   Retrieved from "https://en.wikipedia.org/w/index.php?title=Customer_relations_management&oldid=898134209"

7. Oracle Advertising and Customer Experience (CX) - Wikipedia

   en.wikipedia.org/wiki/Oracle_Advertising_and...

   Oracle's first customer relationship management (CRM) product, Oracle CRM, was released in 1998. [4] The product suite was later named Oracle Cloud CX. By 2021, Oracle CX had been combined with Oracle Data Cloud and became Oracle Advertising and Customer Experience (CX).

8. Consumer relationship system - Wikipedia

   en.wikipedia.org/wiki/Consumer_relationship_system

   Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. [1] Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...

9. CRM - Wikipedia

   en.wikipedia.org/wiki/CRM

   Crew resource management or cockpit resource management, an aviation training program; Cultural resources management; Customer relationship management; People