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If you receive a suspicious message that appears to be from PayPal, don't click any links. Follow our instructions and forward it to us.
How do I spot a fake, fraudulent, or phishing PayPal email or website? If you receive a message and are unsure it’s really from PayPal, check to see if it does any of the following: Uses impersonal, generic greetings, such as “Dear user” or “Dear [your email address].”.
Avoid phishing attacks by practicing key techniques to detect fake messages. Learn how to identify fake websites, scam calls, and more.
In PayPal phishing scams, the cybercriminal sends unsolicited emails or text messages pretending to be a part of PayPal’s support team. These PayPal spam messages claim to be fraud or suspicious activity alerts, but they’re actually infected with malicious links.
When you aren't sure if a message that appears to be from PayPal is really from us, don't click on any links, call any listed phone numbers or download attachments. Forward the entire email to phishing@paypal.uk and delete it from your inbox. Don't click any links in a text message that appears to be from PayPal, but doesn’t seem right.
Learn some of the signs to help you spot a fake PayPal email. We typically use email to get in touch with our customers about their PayPal and Venmo accounts. However, we know scammers often use email as a way to compromise your account.
Avoid PayPal phishing scams by not clicking on suspicious emails, links, or attachments. Report concerns to phishing@paypal.com and check the Security Centre.
This is called vishing. Here’s an example of what a vishing call might sound like: "This is PayPal calling about a possible fraudulent transaction on your account. Please enter your PIN now to hear the transaction details. We need your immediate response to block this transaction."
Be on the lookout for email messages that tell you there is a "problem" with your account, that you've won some sort of PayPal credit, or that you've received an unexpected payment. These messages will be accompanied by a link or a linked button that you can use to log in.
If you believe you've received a phishing email, follow these steps right away: Forward the entire email to phishing@paypal.com. Do not alter the subject line or forward the message as an attachment. Delete the suspicious email from your email account.