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As a customer service representative, Mary's performance was measured on a regular basis. Yet she never thought to showcase on her resume her ability to meet or exceed company expectations for ...
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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Assertive communicators typically feel more confident and self-respecting while engaging in this type of communication. [7] People on the receiving end of assertive communication usually feel as though they can believe the communicator, know where they stand with the communicator, and possess a sense of respect for the communicator.
Psychological skills in general including assertiveness and social skills have been posed as intervention for a variety of disorders with some empirical support. [19] In connection with gender theory, "Tannen argues that men and women would both benefit from learning to use the others' style. ... So, women would benefit from assertiveness ...
The term "soft skills" was created by the U.S. Army in the late 1960s. It refers to any skill that does not employ the use of machinery. The military realized that many important activities were included within this category, and in fact, the social skills necessary to lead groups, motivate soldiers, and win wars were encompassed by skills they had not yet catalogued or fully studied.
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