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The XY problem is a communication problem encountered in help desk, technical support, software engineering, or customer service situations where the question is about an end user's attempted solution (X) rather than the root problem itself (Y or Why?
Sample size is a very important topic in pretests. Small samples of 5-15 participants are common. While some researchers suggest that it is best if the sample size is at least 30 people and more is always better, [13] the current best practice is to design the research in rounds to retest changes. For example, when pretesting a questionnaire ...
Getty Q: What's the strangest customer service request you ever got? A: I'll be honest here – there's never been one "strangest" thing and my "strange" may be quite different from people's
Probing is seen to be the part of the research process that differentiates the in-depth, unstructured interview from an everyday conversation. [3] This nature of conversation allows for spontaneity and for questions to develop during the course of the interview, which are based on the interviewees' responses.
An open-ended question is a question that cannot be answered with a "yes" or "no" response, or with a static response. Open-ended questions are phrased as a statement which requires a longer answer. They can be compared to closed questions which demand a “yes”/“no” or short answer. [1]
Before you pay anything or give out personal information, ask probing questions to confirm the debt is legitimate. Sometimes, even a legitimate debt collector may incorrectly attribute a debt to ...
A suggestive question is one that implies that a certain answer should be given in response, [1] [2] or falsely presents a presupposition in the question as accepted fact. [3] [4] Such a question distorts the memory thereby tricking the person into answering in a specific way that might or might not be true or consistent with their actual feelings, and can be deliberate or unintentional.
Spoilers ahead! We've warned you. We mean it. Read no further until you really want some clues or you've completely given up and want the answers ASAP. Get ready for all of today's NYT ...