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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
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A free course can be "upgraded" to the paid version of a course, which includes instructor's feedback and grades for the submitted assignments, and (if the student gets a passing grade) a certificate of completion. [57] [60] Other Coursera courses, projects, specializations, etc. cannot be audited—they are only available in paid versions ...
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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
OpenClassrooms is a France-based online education platform for vocational training, providing courses in IT, technology, entrepreneurship, and digital skills. [ 1 ] Courses are conducted fully online, through a mix of video resources, online reading, real-life projects and individual mentoring sessions.
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Course Hero is an American education technology website company based in Redwood City, California which operates an online learning platform for students to access course-specific study resources and online tutors. Subscription or content contribution is required for students to use the platform. [2]