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Salesforce’s ‘hard pivot’ to AI agents pays off with an 11% stock surge. But now the company must hustle to actually sell the product. Sharon Goldman. December 4, 2024 at 4:40 PM.
Unlike traditional chatbots that handle pre-programmed questions, AI agents can reason and tackle multiple tasks at the same time. The software runs on top of Salesforce’s existing business apps.
AI agents aren't new to Salesforce. In 2016, the company released Einstein, an AI service for its CRM software. Einstein handled some of the tasks Agentforce can tackle, but the actions it could ...
What Salesforce did not have, however, was a company to help make the best easy-to-build AI agents, which is why it bought AI agent startup Airkit in 2023. Its cofounder, Adam Evans, is now SVP of ...
Salesforce Inc’s (NYSE:CRM) AI head, Clara Shih, has departed to pursue another opportunity, the Information cited a report from JMP Securities analyst Patrick Walravens. The departure coincides ...
SmarterChild was an intelligent agent or "bot" developed by ActiveBuddy, Inc., [3] with offices in New York and Sunnyvale. [4] It was widely distributed across global instant messaging networks. [ citation needed ] SmarterChild became very popular, attracting over 30 million Instant Messenger "buddies" on AIM (AOL), MSN and Yahoo Messenger over ...
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