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Our easy to use online portal gives you direct access to your Pets Best customer account. This is the easiest way to submit, update, and see the status of your claims. You can also set up direct deposit to get paid directly back into your banking account, or request to let us pay your vet directly.
Pets Best offers pet insurance plans for dogs and cats covering up to 90% of your unexpected veterinary costs with no annual or lifetime payout limits and flexible coverage options. Start your free quote today.
Contact Pets Best via phone, email, postal mail, live chat or fax. From questions about pet insurance, policies, claims to customer care. We’re here to help!
With our pet insurance mobile app, you'll be able to submit claims, change your payment preferences, add new pets to your account, and more! Use the app to easily access your Customer Account from home or while waiting at your vet's office.
Updating a Claim. After you submit your claim, if you notice that you forgot to upload a document or proof of payment, you can update your claim in your customer portal. You can add documents by selecting the Claims Center tab and clicking the Update a Claim option.
Customers can submit claims online in their customer account, through the Pets Best Mobile App, or by downloading a claim form and submitting via email, fax, or postal mail. Veterinarians don’t have to sign our claim form.
In your portal you can: Sign up for a Webinar. Check pet insurance quotes and policies. Start a quote. Questions? Contact us at agents@petsbest.com.
Please complete the form below and we will cancel your pet's policy. This 9-digit number can be found by logging into your Pets Best Insurance Customer Account and is at the top of most emails we send concerning your policy.
For more information, download a sample policy or if you are a current Pets Best customer log in to your Customer Account to view your pet's policy.