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The Chick-fil-A ® Leadership Development Program exists to accelerate growth in talented, driven leaders through dynamic business experiences. Over what is typically a 24-to-36-month period, program participants will grow professionally and personally as they confront and solve real-world leadership challenges while traveling on the road.
Does Chick-fil-A’s commitment to be kind to employees and provide heartfelt hospitality to customers make the food taste better? President and COO Dan Cathy says it does -- and the numbers back him up: The 66-year old family-owned business is now the second-largest quick-service chain in the country.
Pathway 2.0 - Learning and Training Resources
One of the keys to Chick-fil-A’s success is its customer service which landed it at the top spot on the American Customer Satisfaction Index for restaurants in 2024 for the tenth year in a row. So what is Chick-fil-A doing that others are not?
Experts feel restaurants of any size can largely emulate Chick-fil-A’s customer service by stressing three key initiatives. Thorough training: The 77-year-old chicken chain’s training program not only emphasizes the procedural aspects of service but the importance of creating a welcoming environment for every customer, Cantu said.
As a result of Chic-fil-A’s commitment to providing excellent customers service by first providing their employees with thorough training, employees at Chick-fil-A were the most likely of...
At Chick-fil-A, which consistently ranks as having the best customer service among fast-food restaurants, workers are trained on how to handle unsatisfied customers by listening and...
Boot campers focus on basic restaurant operations, like making the Original Chick-fil-A Chicken Sandwich, then move on to more complex business strategy and problem-solving, like finance, staffing and customer relations. Sign up and attend a webinar to learn more.
Chick-fil-A allocates resources and time to improve employees’ ability to move beyond surface acting into genuine interactions. When was the last time your sales training involved thinking about these attributes of an interaction with a customer?
Chick-Fil-A Customer Service Training on Vimeo. Power your marketing strategy with perfectly branded videos to drive better ROI. Host virtual events and webinars to increase engagement and generate leads.