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2. List of chatbots - Wikipedia

   en.wikipedia.org/wiki/List_of_chatbots

   List of chatbots. A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [1] [2] [3] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating ...

3. Delivery firm’s AI chatbot swears at customer and ... - AOL

   www.aol.com/delivery-firm-ai-chatbot-swears...

   An artificial intelligence chatbot used by delivery firm DPD swore and heavily criticised the company when prompted to by a customer.. The company has since disabled part of its chatbot service ...

4. Microsoft takes its AI push to customer service call centers

   www.aol.com/news/microsoft-takes-ai-push...

   Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

5. Delivery Firm's AI Chatbot Goes Rogue, Curses at Customer and ...

   www.aol.com/delivery-firms-ai-chatbot-goes...

   An AI customer service chatbot for the international delivery firm DPD went rogue during a recent encounter. Credit - Getty Images. A n AI customer service chatbot for international delivery ...

6. Chatbot - Wikipedia

   en.wikipedia.org/wiki/Chatbot

   A chatbot (originally chatterbot) is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.

7. Conversational commerce - Wikipedia

   en.wikipedia.org/wiki/Conversational_commerce

   Conversational commerce is e-commerce done via various means of conversation ( live support on e-commerce Web sites, online chat using messaging apps, [1] chatbots on messaging apps or websites, voice assistants [2]) and using technology such as: speech recognition, speaker recognition (voice biometrics), natural language processing and ...