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How to get in touch with eBay. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page; Scroll to the bottom of any eBay Help article and choose a contact option; Get in touch with us by email; From time-to-time, our wait times may be longer than usual.
If you can’t find the answer in any of our help sections, visit Contact Us and choose a top issue or ask a question. Click ‘call’ and we’ll give you a direct phone number and a PIN number.
Find answers to your buying, selling and account questions, or contact us for more help.
It's important to keep your personal information needs to be correct and up to date so you can buy and sell on eBay. If you change your phone number, postal address, or email address, or if any of the details we have for you are incorrect, you'll need to update the personal information on your eBay account.
Ask eBay to step in and help for buyers If you requested a return or reported an issue with your purchase and the seller hasn't responded, or if you're not able to resolve things with them, you can ask us to help.
Finding your seller's phone number. You can find a seller's phone number in the following places on eBay, if they've opted to share their number: When you select Contact seller and then Other on the Find answers page, you'll see an option to view the seller's phone number
If you can’t find your eBay guest order confirmation email, contact us and we’ll be happy to help. Creating an eBay account. You can still register as an eBay member after you’ve bought an item as a guest. Your guest purchases will still be managed separately, but you’ll find all your future purchases in My eBay.
If you've already completed your purchase but need to make a change to your address or delivery details, contact the seller as soon as possible to let them know.
eBay Money Back Guarantee. Browse and buy without worry—if it isn't what you ordered, you get your money back. Real experts. Real finds. When you buy an item backed by Authenticity Guarantee, you can be sure it's the real thing. Questions? We're here. We want your experience to be all that and more. If you hit a bump in the road, reach out.
You can also make your phone number available to buyers so they can contact you by phone before and/or after they’ve bought from you. You’ll need to opt in before you can share your number though.