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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
Today Intelenet is the largest player in the domestic BPO market, with over 18,000 employees in 10 locations across India. The company provide customer management, outbound sales and analytics in the Banking and Financial Services, Telecom, Travel , Insurance , Retail and Government sectors.
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India.It is owned by RP-Sanjiv Goenka Group. [4]Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.
BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. [2] BPO that is contracted outside a company's country is called offshore ...
BPO is typically categorized into back office and front office outsourcing. [186] BPO can help your business remain competitive and efficient by leveraging the expertise of other companies that are more specialized in certain functions. [187] BPO can be offshore outsourcing, near-shore outsourcing to a nearby country, or onshore outsourcing to ...
A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu
The following is a list of the largest notable information technology consulting firms in the world, along with their corporate headquarters location and the total number of consultants they have. Many of these serve primarily as third-party consultants and outsourcing partners. Many enterprise software companies employ their own consultants ...
Nashik International Airport: VAOZ: ISK: HAL: International Vijay Nagar Airport: VADE — Army: Military Gandhinagar Airport: VANR — Army: Military Yavatmal: Yavatmal Airport: VA78: YTL: RADL: General Aviation Pune: Hadapsar Gliding Centre — — DGCA: Flying School Pune International Airport: VAPO: PNQ: Indian Air Force: International New ...