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www.pta.gov.pk. The Pakistan Telecommunication Authority (PTA) (Urdu: مقتدرہِ ٹیلی مواصلات پاکستان) is the telecommunication regulator of Pakistan, responsible for the establishment, operation and maintenance of telecommunication systems and the provision of telecommunication services in Pakistan. Headquartered in ...
Federal Ombudsman of Pakistan. Wafaqi Mohtasib, (Urdu: وفاقی محتسب), also known as the Federal Ombudsman, is a governmental institution established by Presidential Order I of 1983, during the tenure of President General Zia ul Haq. The primary mandate of the Wafaqi Mohtasib is to identify, investigate, address, and correct instances ...
t. e. A first information report (FIR) is a document prepared by police organisations in many South and Southeast Asian countries, including Myanmar, India, Bangladesh and Pakistan, when they receive information about the commission of a cognisable offence, or in Singapore when the police receive information about any criminal offence.
In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief).
Grievance redressal. Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
S.89-A of the Civil Procedure Code, 1908 (Indian but amended in 2002) read with Order X Rule 1-A (deals with alternative dispute resolution methods). The Small Claims and Minor Offences Courts Ordinance, 2002. Sections 102–106 of the Local Government Ordinance, 2001. Sections 10 and 12 of the Family Courts Act, 1964.
Website. www.fto.gov.pk. The Federal Tax Ombudsman (FTO, Urdu: وفاقی ٹیکس محتسب پاکستان) evaluates complaints against federal tax agencies. Article 37 of the Constitution of Pakistan calls for inexpensive and expeditious justice. The Federal Tax Ombudsman Ordinance of 2000 [1] and the Federal Ombudsman Institutional Reforms ...