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A Likert scale (/ ˈ l ɪ k ər t / LIK-ərt, [1] [note 1]) is a psychometric scale named after its inventor, American social psychologist Rensis Likert, [2] which is commonly used in research questionnaires.
The Likert scale is used in conducting surveys, with applications to business-related areas such as marketing or customer satisfaction, the social sciences, and attitude-related research projects. A Likert scale consists of the sum or average of scores from responses to a group of survey questions.
One very frequently-used rating scale is a Likert scale. Usually, for clarity and efficiency, a single set of anchors is presented for multiple rating scales in a questionnaire. Collectively, a statement or question with an accompanying rating scale is referred to as an item.
Likert scale – Respondents are asked to indicate the amount of agreement or disagreement (from strongly agree to strongly disagree) on a five- to nine-point response scale (not to be confused with a Likert scale). The same format is used for multiple questions. It is the combination of these questions that forms the Likert scale.
This therefore gives more detail than a simple yes no answer. Another strength is that the data are quantitative, which are easy to analyse statistically. However, there is a tendency with Likert scales for people to respond towards the middle of the scale, perhaps to make them look less extreme.
A rating scale is a set of categories designed to obtain information about a quantitative or a qualitative attribute. In the social sciences , particularly psychology , common examples are the Likert response scale and 0-10 rating scales, where a person selects the number that reflecting the perceived quality of a product .
Differential Emotions Scale (DES) is developed on the basis of Differential Emotions Theory, which contends that emotions are closely related to the formation of personality. [15] The scale advances to DES-IV with the theoretical development. DES-IV includes 36 items using a 5-point frequency Likert scale (from rarely or never to very often).
Historically social psychologists have developed attitude scales to assess individuals' attitudes toward the United Nations and race relations. [25] Typically Likert scales are used in attitude research. Historically, the Thurstone scale was used prior to the development of the Likert scale. The Likert scale has largely supplanted the Thurstone ...