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2. Service integration and management - Wikipedia

   en.wikipedia.org/wiki/Service_integration_and...

   External service integrator: An independent third-party company is responsible for service integration without additional service delivery responsibilities. Hybrid service integrator: Service integration responsibilities are distributed across the client and one of their service providers. Prime vendor, where one organisation sub-contracts ...

3. Service delivery framework - Wikipedia

   en.wikipedia.org/wiki/Service_delivery_framework

   A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.

4. Service-oriented architecture - Wikipedia

   en.wikipedia.org/wiki/Service-oriented_architecture

   Standardized service contract [16] Services adhere to a standard communications agreement, as defined collectively by one or more service description documents within a given set of services. Service reference autonomy (an aspect of loose coupling) The relationship between services is minimized to the level that they are only aware of their ...

5. Engineering, procurement, and construction - Wikipedia

   en.wikipedia.org/wiki/Engineering,_procurement...

   EPCM is a services-only contract, under which the contractor performs engineering, procurement and construction management services. In an EPCM arrangement, the client selects a contractor who provides management services for the whole project on behalf of the client.

6. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

7. Contracting Officer's Technical Representative - Wikipedia

   en.wikipedia.org/wiki/Contracting_Officer's...

   A Contracting Officer's Technical Representative (COTR) is a business communications liaison between the United States government and a private contractor.The COTR is normally a federal or state employee who is responsible for recommending actions and expenditures for both standard delivery orders and task orders, and those that fall outside of the normal business practices of its supporting ...