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Otay Water District is a water, recycled water, and sewer service provider.
View your current account balance. Make one-time payments with a credit card or bank account. To take advantage of Otay Water District’s online account services, click on the button below. Billpay Through Your Financial Institution.
By providing my phone number to the Otay Water District, I agree and acknowledge that Otay Water District may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out by replying “STOP”.
Billing Information. Residential Customers. Water is charged per billing unit. One unit is 100 cubic feet or 748 gallons of water. For domestic customers, the District employs an inclining-block rate structure (the more you use, the more it costs).
The Customer Service Department, under the general direction of the Chief Financial Officer, provides the following services: Customer Relations. Water & Sewer Billing. Payment Processing. Meter Reading. Meter Installation & Maintenance.
About Otay Water District. Located in Spring Valley, approximately 15 miles southeast of downtown San Diego, the District is close to all the cultural, educational, and recreational amenities of a large southern California metropolitan area without the daily congestion.
Its facilities serve the water, recycled water, and sewer needs of customers residing in the communities of eastern Chula Vista, Bonita, Jamul, Spring Valley, Rancho San Diego, unincorporated areas of El Cajon and La Mesa, and eastern Otay Mesa along the international border with Mexico.
Residential water meters in the Otay Water District’s service area are now read via an automated system. Automated Meter Reading meters (AMR) transmit water use data via a one-way radio signal from the meter to a meter reader up to a half mile away.
The mission of the Otay Water District is to provide exceptional water and wastewater services to its customers, and to manage District resources in a transparent and fiscally responsible manner.
To start or stop service you may use the online form by clicking on the button above or by contacting Customer Service at (619) 670-2222. Business hours are Monday through Friday 8 a.m. to 5 p.m. Please note we cannot accommodate same day, holiday, or weekend requests.