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  2. Mergers and acquisitions - Wikipedia

    en.wikipedia.org/wiki/Mergers_and_acquisitions

    Corporate finance. Mergers and acquisitions ( M&A) are business transactions in which the ownership of companies, business organizations, or their operating units are transferred to or consolidated with another company or business organization. This could happen through direct absorption, a merger, a tender offer or a hostile takeover. [ 1]

  3. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    It is critical that the product development core team are involved in this process. They must be the ones who take the lead in defining the topic, designing the sample (i.e. the types of customers to include), generating the questions for the discussion guide, either conducting or observing and analyzing the interviews, and extracting and processing the needs statements.

  4. Job interview - Wikipedia

    en.wikipedia.org/wiki/Job_interview

    A job interview is an interview consisting of a conversation between a job applicant and a representative of an employer which is conducted to assess whether the applicant should be hired. [ 1] Interviews are one of the most common methods of employee selection. [ 1] Interviews vary in the extent to which the questions are structured, from an ...

  5. Glossary of mergers, acquisitions, and takeovers - Wikipedia

    en.wikipedia.org/wiki/Glossary_of_mergers...

    Merger. An amicable involvement of two or more companies to form one unit, and to increase overall efficiency. The shareholders of merged companies are offered equivalent holdings in the new company, and old employees are generally retained. Takeovers, which are quite another matter, generate a lot more heat.

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...

  7. Cot–caught merger - Wikipedia

    en.wikipedia.org/wiki/Cot–caught_merger

    The cot–caught merger, also known as the LOT–THOUGHT merger or low back merger, is a sound change present in some dialects of English where speakers do not distinguish the vowel phonemes in words like cot versus caught. Cot and caught (along with bot and bought, pond and pawned, etc.) is an example of a minimal pair that is lost as a result ...

  8. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer journey mapping is a design tool used to track customers' movements through different touchpoints with the business in question. It maps out the first encounters people may have with the brand and shows the different routes people can take through the different channels or marketing (e.g. online, television, magazine, newspaper).

  9. Interview - Wikipedia

    en.wikipedia.org/wiki/Interview

    t. e. A musician interviewed in a radio studio. A woman interviewing for a job. Athletes interviewed after a race. Street interview with a member of the public. Some interviews are recorded for television broadcast. An interview is a structured conversation where one participant asks questions, and the other provides answers. [ 1] In common ...