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Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.
HP Business Service Management (BSM) is an end-to-end management software tool that integrates network, server, application and business transaction monitoring. [1] HP Business Service Management is developed and marketed by the HP Software Division .
A service desk has a more broad and user-centered approach which is designed to provide the user with an informed single point of contact for all IT requirements. A service desk seeks to facilitate the integration of business processes into the service management infrastructure.
Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. [ 1 ] : 6–7 It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product.
Business management – management of a business – includes all aspects of overseeing and supervising business operations. Management is the act of allocating resources to accomplish desired goals and objectives efficiently and effectively; it comprises planning, organizing, staffing, leading or directing, and controlling an organization (a ...
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service ...
Business process networks (BPN), also referred to as business service networks or business process hubs, enable the efficient execution of multi-enterprise operational processes, including supply chain planning and execution. A BPN extends and implements an organization's Service-orientation in Enterprise Applications.
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center. [1] This includes Business service management and planning for the future.
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