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It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2] Its software products include Webex App, Webex Suite, Webex Meetings, Webex Messaging, Webex Calling, Webex Contact Center, and Webex Devices. [3] All Webex products are part of the Cisco Systems collaboration portfolio. [4]
A part of the Cisco Unified Services Delivery Solution that includes hosted versions of Cisco Unified Communications Manager (UCM), Cisco Unified Contact Center, Cisco Unified Mobility, Cisco Unified Presence, Cisco Unity Connection (unified messaging) and Cisco Webex Meeting Center. [24]
Later, other products were developed that expanded the use-cases for smaller offices and Webex connectivity. In 2010 Cisco acquired the Norwegian company Tandberg and integrated their products into the Cisco portfolio. [6] Currently, a wide range of collaboration endpoints [7] and conferencing infrastructure products [8] is offered.
Unified Communications (UC) is a marketing buzzword describing the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile ...
Webex CPaaS Solutions (previously IMImobile) was acquired by Cisco Systems in February 2021. [1] The company provides cloud communications software and services that manage business-critical customer interactions at scale.
Cisco Systems, Inc. (using the trademark Cisco) is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware , software , telecommunications equipment and other high-technology services and products. [ 4 ]
The company's platform includes unified communications and contact center services. [ 4 ] [ 5 ] [ 6 ] In 2019, the company provided services to 220,000 customer locations in 190 countries. [ 7 ]
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.