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Recommendation E.123 specifies the format of telephone numbers assigned to telephones and similar communication endpoints in national telephone numbering plans. In examples, a numeric digit is used only if the digit is the same in every number, and letters to illustrate groups.
Telephone numbers in the Philippines follow an open telephone numbering plan and an open dial plan. Both plans are regulated by the National Telecommunications Commission, an attached agency under the Department of Information and Communications Technology (DICT). The Philippines is assigned an international dialing code of +63 by ITU-T.
A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
The number is presented starting the country calling code. This is called the globalized format of an E.164 number, and is defined in the Internet Engineering Task Force RFC 2806. [6] The international calling prefix is a trunk code to reach an international circuit in the country of call origination. [7]
For example, in the NANP, only the seven-digit number may need to be dialed, but for calls outside the local numbering plan area, the full number including the area code is required. In these situations, ITU-T Recommendation E.123 suggests to list the area code in parentheses, signifying that in some cases the area code is optional or may not ...
The cost of making a telephone call via callback consists of two parts, as the caller is effectively paying for an outbound and inbound call at the same time. For example, if a customer from Spain is calling a phone number in Australia, and it costs 8 cents per minute to phone Spain from the US (the callback, which is an incoming call) and 20 ...
The non-dialable PBX (private branch exchange) extension number should be separated by words "extension" or "ext." in the national language after the phone number. When the PBX is capable of direct inward dialing, the extension number should be written directly after the phone number, without using any distinct symbols. If there is a need to ...
The next step up is the "power dialler" form, whereby agents do not become party to the call until the called party has picked up. [5] A power dialler usually dials as many (as yet uncontacted) contacts from its list as the call centre has outgoing circuits available and the agents are not party during call progress. [5]