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  2. High-context and low-context cultures - Wikipedia

    en.wikipedia.org/wiki/High-context_and_low...

    In anthropology, high-context culture and low-context culture are ends of a continuum of how explicit the messages exchanged in a culture are and how important the context is in communication. The distinction between cultures with high and low contexts is intended to draw attention to variations in both spoken and non-spoken forms of ...

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  4. BLUF (communication) - Wikipedia

    en.wikipedia.org/wiki/BLUF_(communication)

    BLUF (communication) BLUF ( bottom line up front) [1] is the practice of beginning a message with its key information (the "bottom line"). This provides the reader with the most important information first. [2] By extension, that information is also called a BLUF. It differs from an abstract or executive summary in that it is simpler and more ...

  5. Models of communication - Wikipedia

    en.wikipedia.org/wiki/Models_of_communication

    Many models of communication include the idea that a sender encodes a message and uses a channel to transmit it to a receiver. Noise may distort the message along the way. The receiver then decodes the message and gives some form of feedback. Models of communication are simplified representations of the process of communication.

  6. Etiquette in technology - Wikipedia

    en.wikipedia.org/wiki/Etiquette_in_technology

    Etiquette in technology. Etiquette in technology, colloquially referred to as netiquette, is a term used to refer to the unofficial code of policies that encourage good behavior on the Internet which is used to regulate respect and polite behavior on social media platforms, online chatting sites, web forums, and other online engagement websites.

  7. Customer knowledge - Wikipedia

    en.wikipedia.org/wiki/Customer_knowledge

    Customer knowledge ( CK) is the combination of experience, value and insight information which is needed, created and absorbed during the transaction and exchange between the customers and enterprise. [1] Campbell (2003) defines customer knowledge as: "organized and structured information about the customer as a result of systematic processing ...

  8. Communication design - Wikipedia

    en.wikipedia.org/wiki/Communication_design

    Communication design. Communication design is a mixed discipline between design and information-development concerned with how media communicate with people. A communication design approach is concerned with developing the message and aesthetics in media. It also creates new media channels to ensure the message reaches the target audience.

  9. List of style guides - Wikipedia

    en.wikipedia.org/wiki/List_of_style_guides

    MHRA Style Guide. Microsoft Manual of Style. MLA Handbook. The New York Times Manual. The Oxford Guide to Style/New Hart's Rules. Oxford Standard for Citation of Legal Authorities (OSCOLA) / Oxford style. Scientific Style and Format (CSE style) Turabian: A Manual for Writers. List of style guide abbreviations.

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