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Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
Yes - Android App, iOS App Request Tracker: Yes Yes Responsive layout after 1.5.0. Partial in previous versions. Yes Yes No Yes [90] No No No No No Roundup: Yes Yes with Jinja2 template can be implemented per tracker for other templates Yes Yes No (use web) Yes new in 2.0 No No No No Yes XMLRPC [91] StarTeam: Yes No No No Yes No No No Yes No No ...
The software tracks software development processes including feature requests and requirements to design revisions and actual changes in the code. [6] It keeps track of what tests were done, what was tested, who performed the test and when, on what platform, under which configuration and in what language. [ 7 ]
Jira is a commercial software product that can be licensed for running on-premises or available as a hosted application. [17] Jira was an open source tool available for anyone to download. Subsequently, the product was made closed-source and Atlassian created a business around this product.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Microsoft Windows, Android: 1999 Native Project time-tracking software that includes a To-Do list, document management, client management and invoicing module in the PRO Version. The Windows version includes a time bar that floats on the Windows desktop that allows users to keep an eye on the time spent on a project. Multiple reports are included.
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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).