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GoTo Resolve (formerly GoToAssist & RescueAssist) [2] [3] is a cloud-based remote support platform designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products.
One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies. [6] Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across ...
Tech problems take many forms, from viruses to slow computers. Assist by AOL provides tech support for all your tech headaches, big or small.
Assist by AOL simplifies technology for you. Our tech experts are available and prepared to assist with a wide range of technical problems, regardless of their size, on nearly all types of devices, including speeding up your slow computer, removing computer viruses, troubleshooting your printer, network or wireless connection, using your smartphone, smart TV, gaming systems and more.
Built-in encryption: the software has at least one method of encrypting the data between the local and remote computers, and the encryption mechanism is built into the remote control software. File transfer : the software allows the user to transfer files between the local and remote computers, from within the client software's user interface.
Apache Guacamole is a free and open-source, cross-platform, clientless remote desktop gateway maintained by the Apache Software Foundation.It allows users to control remote computers or virtual machines via a web browser, and allows administrators to dictate how and whether users can connect using an extensible authentication and authorization system.
Chrome Remote Desktop is a remote desktop software tool, developed by Google, that allows a user to remotely control another computer's desktop through a proprietary protocol also developed by Google, internally called Chromoting.
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