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Microsoft 365 is a product family of productivity software, collaboration and cloud-based services owned by Microsoft.It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs formerly marketed under the name Microsoft Office (including applications such as Word, Excel, PowerPoint, and Outlook on Microsoft Windows, macOS, mobile devices, and on the web), and ...
Microsoft 365 is a family of productivity software, collaboration and cloud-based services, encompassing online services, products formerly marketed under Microsoft Office, and enterprise products and services. This list contains all the programs that are, or have been, in Microsoft Office since it was released for classic Mac OS in 1989, and ...
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Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. [1] Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation.
The Common Information Model (CIM) is an open standard that defines how managed elements in an IT environment are represented as a common set of objects and relationships between them. The Distributed Management Task Force maintains the CIM to allow consistent management of these managed elements, independent of their manufacturer or provider.
CIM Operations over RESTful Services [2] Although the name labels WBEM as "web-based", it is not necessarily dependent on any particular user interface (see below). Other systems-management approaches include remote shells , proprietary solutions and IETF standardized network-management architectures like the SNMP and Netconf .
The idea of "digital manufacturing" became prominent in the early 1970s, with the release of Dr. Joseph Harrington's book, Computer Integrated Manufacturing. [5] However, it was not until 1984 when computer-integrated manufacturing began to be developed and promoted by machine tool manufacturers and the Computer and Automated Systems Association and Society of Manufacturing Engineers (CASA/SME).
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
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