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  2. Vehicular metrics - Wikipedia

    en.wikipedia.org/wiki/Vehicular_metrics

    Best available examples are Railroad steel wheels on steel rails. Second moment: psi (lb·sq ft) psi (lb·sq ft) kg·m 2: handling: lower permits quicker turn-in for cars, higher is more stable in straight line. The moment of inertia about a vertical axis of a vehicle Size: feet feet meters handling, safety

  3. Units of measurement in transportation - Wikipedia

    en.wikipedia.org/wiki/Units_of_measurement_in...

    vehicle-kilometre (vkm [1]) as a measure of traffic flow, determined by multiplying the number of vehicles on a given road or traffic network by the average length of their trips measured in kilometres. [2] vehicle-mile (vehicle miles traveled, or VMT [1]) same as before but measures the trip expressed in miles.

  4. Dispatch (logistics) - Wikipedia

    en.wikipedia.org/wiki/Dispatch_(logistics)

    In a tow truck example, the card might be labeled with the tow car's radio identifier, "Downtown 6" and may be labeled with the vehicle number or data about the capabilities of the specific tow car. It might give a weight capacity, show the unit as a flat bed or cradle snatcher, or mention the unit carries a can of Diesel fuel.

  5. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience has emerged as a vital strategy for all retail businesses that are facing competition. [12] According to Holbrook & Hirschman studies [13] (1982) customer experience can be defined as a whole event that a customer comes into contact with when interacting with a certain business. This experience often affects the emotions of ...

  6. Automotive Safety Integrity Level - Wikipedia

    en.wikipedia.org/wiki/Automotive_Safety...

    Referring to "Quality Management", the QM level means that all assessed risks are tolerable from a safety perspective (even if the manufacturer might want to address them from a customer satisfaction perspective, for example make sure the vehicle starts). So, safety assurance controls are unnecessary and standard quality management processes ...

  7. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

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