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Also the future of the Application Management organisation, with aspects as skills and capabilities, markets and customers, is very important. Creating the organisation management strategies for this is the aim of Application Management Organization Strategy cluster. Processes in this cluster include: Account and Market Definition
It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. [1] The main categories described are: Service lifecycle plan; Service programme; Service transition plan
Application service management extends the concepts of end-user experience management and real user monitoring in that measuring the experience of real users is a critical data point. However, ASM also requires the ability to quickly isolate the root cause of those slow-downs, thereby expanding the scope of real user monitoring/management.
Applications architecture strategy involves ensuring the applications and the integration align with the growth strategy of the organization. If an organization is a manufacturing organization with fast growth plans through acquisitions, the applications architecture should be nimble enough to encompass inherited legacy systems as well as other large competing systems.
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Services are independent and control the functionality they encapsulate, from a Design-time and a run-time perspective. Service statelessness Services are stateless, that is either return the requested value or give an exception hence minimizing resource use. Service granularity A principle to ensure services have an adequate size and scope.
By this definition, the following are applications: A web service endpoint that presents three web services: InvoiceCreate, InvoiceSearch, and InvoiceDetailGet; A service-oriented business application that presents a user interface for creating invoices, and that turns around and calls the InvoiceCreate service. (note that the service itself is ...