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Microsoft Knowledge Base (MSKB) was a website repository of over 150,000 articles made available to the public by Microsoft Corporation for technical support. [1] It contained information on many problems encountered by users of Microsoft products. Each article bore an ID number and articles were often referred to by their Knowledge Base (KB ...
The ITIL-ready service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. [2] The Samanage REST API allows for integration [ 3 ] with hundreds of applications.
A Knowledge base is a special kind of database for knowledge management. It provides the means for the computerized collection, organization, and retrieval of knowledge . It is also used for specified information and as a personal knowledge base .
A service catalog (or catalogue), is an organized and curated collection of business and information technology services within an enterprise.. Service catalogs are knowledge management tools which designate subject matter experts (SMEs) who answer questions and requests related to the listed service.
A content management framework (CMF) is a system that facilitates the use of reusable components or customized software for managing Web content. It shares aspects of a Web application framework and a content management system (CMS). Below is a list of notable systems that claim to be CMFs.
The original use of the term knowledge base was to describe one of the two sub-systems of an expert system.A knowledge-based system consists of a knowledge-base representing facts about the world and ways of reasoning about those facts to deduce new facts or highlight inconsistencies.
As enterprises mature, they start to track business CI types in their CMDB, such as people, markets, products, and 3rd party entities such as vendors and partners. This allows the relationships between CIs to become more meaningful and the CMDB to become a stronger source for knowledge management. CI types are: Hardware; Software ...
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