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Waiting staff , [1] waiters (MASC) / waitresses (FEM), or servers (AmE) [2] [3] are those who work at a restaurant, a diner, or a bar and sometimes in private homes, attending to customers by supplying them with food and drink as requested. Waiting staff follow rules and guidelines determined by the manager.
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As business dealings can take place over a meal, table manners can be helpful while dining with clientele, co-workers, or subordinates – building rapport with a client, celebrating the accomplishments of a team, or simply hosting a discussion in a non-office setting all call for proper etiquette if dining is involved.
A business etiquette guide suggests that customers should refer to bussers and waiting staff with the gender-neutral terms busser and server rather than busboy or waiter. [17] However, this has not been widely taken up outside of the industry.
Table manners are the rules of etiquette used while eating and drinking together, which may also include the use of utensils. Different cultures observe different rules for table manners. Each family or group sets its own standards for how strictly these rules are to be followed.
The Waiter Rule refers to a common belief that one's true character can be gleaned from how one treats staff or service workers, such as a "waiter". [1] The rule was one of William H. Swanson's 33 Unwritten Rules of Management, which was copied from Dave Barry's version: "If someone is nice to you but rude to the waiter, they are not a nice person."
Work etiquette is a code that governs the expectations of social behavior in a workplace. This code is put in place to "respect and protect time, people, and processes." [1] There is no universal agreement about a standard work etiquette, which may vary from one environment to another. Work etiquette includes a wide range of aspects such as ...
In the restaurant industry, gueridon service or tableside service is the cooking or finishing of foods by a waiter (or maître d'hôtel) at the diner's table, typically from a special serving cart called a guéridon trolley.