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Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.
Switch: Place the current call on hold to take the second call (not a new feature) Hang-up: Disconnect the current call and take the second call; Please Hold: Send the caller either a custom or telephone-company-generated voice message asking the caller to hold; Forward to Voice Mail: Send the incoming caller to the recipient’s voice mail ...
Remote call forwarding is also a means for a suburban business to obtain a city-centre local number (with its full large-city coverage area) for inbound calls; while cheaper than a foreign exchange line, this can reduce long-distance telephony costs in markets where local calls are flat-rated but trunk calls are expensive.
8) Disable auto-forwarding: Unless absolutely necessary, turn off auto-forwarding features to prevent sensitive information from being sent elsewhere without your knowledge.
Optus has an intercept message which is heard by Optus customers when the network is congested or when a technical fault prevents customers from making phone calls: "Unfortunately due to temporary service difficulties, we are unable to connect your call at this time. Please try again later". After the message is played, the call will disconnect.
Disconnect supervision signals the called terminal device, typically an automated customer premises equipment, that the remote calling party has hung up. [3] Disconnect supervision is implemented as an open switching interval (OSI), a period of several hundred milliseconds during which the loop current is interrupted.
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