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Depending on the type of service, workers are dispatched individually or in teams of two or more. Dispatchers have to coordinate worker availability, skill, travel time and availability of parts. The skills required of a dispatcher are greatly enhanced with the use of computer dispatching software (see computer aided call handling).
TMW Systems is a developer of enterprise management software for the surface transportation services industry, including logistics, freight, trucking and heavy-duty repair and maintenance. The company was founded in Cleveland , Ohio and now has offices in Dallas , Indianapolis , Mayfield Heights , Nashville , Oklahoma City , Raleigh , Vancouver ...
Motive (formerly KeepTruckin) is a technology company that creates software used by truck companies. Its main product is Hours of Service monitoring using GPS tracking and dashcams . [ 5 ] [ 1 ] [ 6 ] [ 7 ] [ 8 ]
A bus dispatcher monitors the schedules of their bus fleet and address any problems that arise during their operations. A tow-truck dispatcher responds to calls for emergency roadside assistance. A gas and water service dispatcher monitors their respective utilities and receive calls for emergency assistance that involve gas lines and water mains.
DAT Freight & Analytics, formerly known as Dial-a-Truck, is a US-based freight exchange service ("load board") and provider of transportation information serving North America. Freight exchange services are used to match material ("loads") that needs to be shipped with over-the-road carriers, which can be hired to move those loads.
CAD provides displays and tools so that the dispatcher has an opportunity to handle calls-for-service as efficiently as possible. CAD typically consists of a suite of software packages used to initiate public safety calls for service, dispatch, and maintain the status of responding resources in the field. It is generally used by emergency ...
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Requests for service are placed to a dispatching center. Some tow services communicate with drivers using wireless telephone equipment. In others, the dispatching center contacts an available tow truck driver via mobile radio or by sending a text message using a mobile data terminal.
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